Our Services

Six service pillars designed to help SaaS founders, startups and trust-sensitive SMEs across Ireland, the UK and Europe retain customers, reduce operational cost and become governance-ready.

Six Service Pillars

Practical Operations. Measurable Outcomes.

Every engagement is designed around a commercial outcome: retained revenue, lower cost-to-serve, or governance readiness. Start with a health check, run a sprint, continue with a retainer.

Service & Governance Health Check

From €3,000. A thorough diagnostic of your support operations, tooling stack, and governance posture — with a clear, prioritised action plan. Start here before any sprint.

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Managed Support Operations

From €8,000 setup. Ongoing management scales with the resources you need — from €2,200 per resource per month. We build your support function and run it as your embedded partner — team design, hiring frameworks, daily ticket management, SLA ownership and escalation handling.

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ITSM Foundation Sprint

From €8,000. Replace email chaos with a structured, ITIL-aligned service desk — incident management, SLAs, escalation paths, KPI dashboards, and team training, in 4–8 weeks.

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Customer Retention Ops Sprint

From €10,000. Protect your MRR. We build onboarding workflows, time-to-value playbooks, and service quality metrics that keep customers engaged and renewing.

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Governance Readiness Sprint

From €12,000. Build the policies, controls, and evidence trails needed for ISO 27001, SOC 2, or Cyber Essentials. Turn compliance from a sales blocker into a competitive advantage.

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AI Governance & Workflow Automation

From €5,000. Identify automation opportunities, design responsible AI governance policies, and implement workflows that cut manual effort — with risk controls built in from day one.

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Monthly Managed Improvement Retainer

From €1,500/month. Ongoing operational partnership. We monitor service quality, drive continuous improvement, maintain your ITSM tooling, and keep your governance posture current.

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How Engagements Work

The Health Check → Sprint → Retainer Model

Every engagement starts with clarity. No open-ended projects. No multi-year contracts. Just a clear scope, a fixed price, and measurable outcomes.

We start with a free 30-minute call to understand your business, your current support setup, and your most pressing operational challenge. No pitch, no pressure — just a straightforward conversation to check if there's a fit and what the right next step looks like for you.

We conduct a structured diagnostic of your support operations, tooling stack, workflows, and governance posture. You receive a detailed written report with findings, commercial impact analysis, and a prioritised action plan. This is a standalone deliverable — valuable regardless of whether you proceed to a sprint.

Based on the health check findings, we scope the right sprint — ITSM Foundation, Retention Operations, Governance Readiness, or AI Automation. You know exactly what you're getting, how long it takes, and what it costs before we start. Deliverables are agreed upfront and you sign off at each milestone.

Once a sprint is complete, many clients choose to continue with a monthly managed improvement retainer. We keep your service operations healthy, your governance documentation current, and your ITSM tooling optimised — with a monthly review meeting and clear metrics on service quality trends.

Ready to Build Operations That Scale?

Start with a Service & Governance Health Check and get a clear, commercial roadmap for your operations — or book a free 30-minute discovery call to find out which sprint is right for you.

Book a Free Operational Review Who We Work With