Terms & Conditions | Plotwise Digital Solutions

This page has two parts. Part A is the End User License Agreement (EULA) for our Atlassian Marketplace apps (including TriageAI). Part B covers terms for use of this website. ITSM consulting engagements are governed by a separate Statement of Work or Master Services Agreement.

Part A — End User License Agreement (Marketplace Apps)

This Agreement covers Plotwise Digital Solutions' Atlassian Marketplace apps (including TriageAI). It does not cover separately contracted ITSM consulting or services engagements, which are governed by their own agreement. It also does not duplicate Atlassian's Marketplace Terms of Service, which govern billing, installation, and refunds.

1. Acceptance

By installing or using TriageAI ("the App"), provided by Plotwise Digital Solutions ("we", "us"), you agree to this Agreement and to Atlassian's Marketplace Terms of Service, which also govern your purchase and use of the App. If you do not agree, do not install or use the App.

2. License

We grant you a non-exclusive, non-transferable license to use the App on your Atlassian Cloud site(s) for as long as you hold an active subscription or are within the free-trial period.

3. Free Trial

New installations include 100 free AI-triage operations. After that, AI triage is disabled until you activate a paid license. Configuration features (CMDB, licence pools, CSI register, etc.) remain available without a licence.

4. Third-Party AI Providers

The App sends ticket content to OpenAI and/or Anthropic to generate triage suggestions, draft replies, and summaries, unless you enable Atlassian-hosted-only processing (paid plans) under AI processing mode. See our Privacy Policy for details. We are not responsible for the availability or accuracy of third-party AI providers.

5. No Warranty

The App and its AI-generated output are provided "as is," without warranty of any kind. AI suggestions can be wrong or incomplete — review them before applying or sending to a customer. Nothing here limits any warranty that cannot legally be excluded.

6. Limitation of Liability

To the extent permitted by law, our total liability under this Agreement is limited to the fees you paid for the App in the past 12 months. We are not liable for indirect or consequential damages. This does not limit liability that cannot legally be limited (e.g. for fraud or personal injury).

7. Termination

You can stop using the App any time by uninstalling it. We may suspend access for breach of this Agreement or non-payment. Your data stored by the App is removed on uninstall, per Atlassian's standard Forge behaviour.

8. Changes

We may update this Agreement occasionally; continued use after a change means you accept the update. We will note material changes in the app's release notes.

9. Governing Law

This Agreement is governed by the laws of Ireland. Irish courts have jurisdiction over disputes, except where mandatory consumer or data-protection law in your own country (e.g. GDPR) says otherwise.

Part B — Website Terms

These terms govern your use of www.plotwisedigital.com.

10. About These Terms

By using this website you agree to these terms. If you do not agree, please do not use this website.

11. Consulting Services

Plotwise Digital Solutions provides IT service management consultancy, governance readiness assessments, operational health checks and AI governance advisory services.

Plotwise Digital provides readiness assessments, gap reviews and operational health checks. Formal certifications and compliance attestations (including ISO 27001, SOC 2 and Cyber Essentials) are conducted by accredited certification bodies. Plotwise Digital does not issue or guarantee certification outcomes.

Examples, case illustrations or outcome descriptions on this website are based on common operating patterns. Results vary by organisation and are not guaranteed.

12. Engagements and Contracts

All consulting engagements are governed by a separate written Statement of Work or service agreement agreed before work commences. These website terms apply to website use and general enquiries only. Specific engagement terms, pricing, deliverables and timelines are defined in the applicable SOW.

13. Website Content

All content on this website is the intellectual property of Plotwise Digital Solutions unless otherwise stated. You may not reproduce, distribute or use any content without our prior written permission. We aim to keep website content accurate and up to date but make no warranties regarding completeness or fitness for purpose.

14. Limitation of Liability

To the fullest extent permitted by law, Plotwise Digital Solutions shall not be liable for any indirect, incidental or consequential loss or damage arising from your use of this website or reliance on any content herein.

15. External Links

This website may contain links to third-party websites for convenience only. Plotwise Digital accepts no responsibility for the content, privacy policies or practices of any linked websites.

16. Governing Law

These terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ireland.

17. Changes

We may update these terms from time to time. The "last updated" date at the top reflects the most recent version. Continued use after changes are posted constitutes your acceptance.

18. Contact

Plotwise Digital Solutions
[email protected]
www.plotwisedigital.com